Booking and Cancellation Policies 2015/2016

 

A deposit equal to the first night’s rate plus taxes will be processed at the time of booking the reservation and full payment is due thirty days prior to the arrival date. If a reservation is cancelled within 14 days of booking a $ 30.0 administration fee will be charged. If a reser- vation is cancelled 14 days from booking and 30 days outside the arrival date, the deposit of the first night’s rate plus taxes will be for- feited. If a cancellation is made 30 days or less prior to the arrival date, the full payment will be forfeited. Cancellation insurance is re- commended. All Special Rate offering will be charged at the time of booking and is not re- fundable.

 

Rebooking Fee:  If a confirmed booking is changed or moved 21 days prior to arrival to a different date, a $ 15 rebooking fee will apply. No changes are allowed 21 days prior to arrival.

 

Security Policy:  A signed valid credit card preauthorization will be required at the registration ($500 cash). A $ 1,000.00 pre- authorization is required. Personal cheques are not accepted. The preauthorization will be voided within 10 days after departure (or the cash returned 6 weeks after departure), provided there is no damage, missing inventory, or telephone charges.

 

Age Policy:  Guests who check in must be at least 25 years of age. Any who are not 25 may not be permitted to check in and may be subject to a penalty up to and including full forfeiture of the amount of the reservation.

 

Customer Discretion:  A reservation is for a specified number of guests including children. The Heffley Boutique Inn requires prior notification of any increase in the size of your party, which is not to exceed the maximum set by the HBI. We reserve the right to interrupt service to any customer. Additional person charge including children is $ 35.00 per night plus taxes.

 

Kitchen Use:  This service is not included in the room charge. Please clean dishes and stove and leave the cleaned dishes on the rack. There is a $ 35.00 deposit upon check in. It will not be refunded if the kitchen is not cleaned by the guest upon check out.

 

Housekeeping:  This service is available until noon.

 

Ski/Board/Bike Storage:  No equipment is allowed in the room. There is a storage room in the parkade. This room will be locked at night and opened in the morning by the front desk attendant. For additional security the guest has to provide his/her own locking device. Most commonly used is a standard lock that works on all racks on the mountain.